FAQ:

Q1:Can your machine meet our needs well? 

A:After receiving your inquiry, we will confirm your packing material, packing volume, bag size, packing speed and precision, and any other requirements, and then give you the proposal according to your specific requirements. Every machine is customized to meet your needs well. 

Q2:What’s your payment way? 

A:T/T by our bank account directly, or by alibaba trade assurance service, or by West Union, or in cash. 

Q3:How can we make sure about the machine quality after we put the order? 

A:Before delivery, we will send you the pictures and videos for you to check the quality, and also you can arrange for quality checking by yourself or by your contacts in Guangzhou. 

Q4:We are afraid you won’t send us the machine after we send you the money? 

A:Please note our above business license and certificate. And if you don’t trust us, then we can use alibaba trade assurance service, guarantee your money, and guarantee your machine’s on-time delivery and machine quality. 

Q5:Why we should choose your company? 

A;We are professional in paper straw making machines over 10 years, and we provide better after-sales service. You guarantee no risk for our deal.  

Q6: What are your advantages compared with your competitors? 

A:With rich industry experience and strict Product Quality Control systems, we provide: 

1). Stable and reliable product at reasonable price 

2). Good customer service: Fast response to any inquiry or question 

3). On-time delivery.  

Q7: Can you customize the machine for me ? 

A: Yes, we can customize according to customer’s requirements. 

Q8: What shall we do if  breakdown occurs? 

A: Please informed us once the breakdown occurs. During warranty period, if breakdown occurs, we shall respond in time after receiving the notification of the buyer.  We shall handle failure over the telephone/ fax or arrange relevant personnel to the site according to the buyer’s requirements.